Winning Topic: Topic 4: Extraction to Analysis Systems Approach Across All Data Categories - $30,000
Team Summary: Our team is comprised of a wide variety of talents and perspectives. Systems Engineering, Inc. is a commercial security integration firm, which routinely works with Federal and State agencies. Cruatech is an Irish based software development company, bringing a European perspective on privacy and security integration. Lastly, we worked with a University of Virginia Engineering student who provided insight into the latest machine learning techniques and Gen Z's willingness to accept security in the public square. Team members: Dr. Roy Hayes Jr., Roy Hayes Sr., William Kimbark, Admiral Guy Curtis, Sreya Palnati, Tom Slattery (Systems Engineering Inc.)
Roy Hayes is a member of a winning Contest 1 team. He joined the ASAPS team via Zoom to answer some questions about his team’s winning solution and give some insight about the ASAPS Challenge.
To begin with, can you give us an idea of what your team’s mission?
Roy: I do not know if you have ever been in a security operation center, but when things go wrong, it is the desire for information that is not meant. I use the word information specifically because you have plenty of data whether it be cameras, access, control systems – some of the newer sites even have gunshot detection. If you get a phone call that says somebody slipped and fell, or, God forbid, an active shooter incident, you have plenty of ability to gather data, but the ability to coordinate and share that information is where operations center struggle. When an incident occurs, you can feel the tension rise in the room. As people begin to formulate the information in their head, basically manually taking together the video and your access control system versus your gunshot detection system and then yelling it across the room to share that information. What we try to do is we try to automate that process as much as possible. The goal is to improve the responses to public safety and hopefully save lives.
What is your vision for the way the information coming out of this massively integrated system would most readily be visualized in systems and a security operations center? It is a lot of information; they could easily get information overload. What are your thoughts on that?
Roy: I can give you a real-world example. One of the operations centers we work at, we walked in and the first year they were facing a million alarms a week, so alert operator fatigue was immense. Obviously, nobody is responding to a million alarms a week. One of the benefits of this system has be once you get that data in there, and once you are able to run the analysis, you are able to figure out nuisance alarms. We were able to drive nuisance alarms down to 70%. What we do is we take, when we actually have an alarm, we take that alarm, we add as much information as we can, closest cameras, for example, and we present that alarm in a single package. So, when the operator opens the alarm, they are able to have all the information they need to address that particular incident.
As public safety organizations are the end user of the technology that we are hoping to develop through the ASAP challenge, what are the top questions you would ask public safety experts that would help you move your ideas forward in Contest 2?
Roy: The one question I think I would have for them would be: what keeps you awake at night? Understanding what their hotline issue is, understanding what is their hardest thing to solve, will allow me to structure where we put our resources and in developing those type of systems.